FREQUENTLY ASKED QUESTIONS

At Krowned Culture Apparel & Co., we strive to ensure that your orders are delivered to you promptly and securely. Pre-Sale Items are excluded from this timeline, as the items are made to order and incur additional time. Below you’ll find important information about our shipping process: Shipping Rates & Delivery Times: Standard Shipping: Estimated delivery time: 5-7 business days. A shipping fee will be calculated during checkout based upon location by USPS. Express Shipping: Estimated delivery time: 2-3 business days. A shipping fee will be calculated during checkout based upon location by USPS. International Shipping: We are not currently shipping internationally. Please email us directly for potential exceptions.

All orders are processed within 3-7 business days.Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

We currently ship to the U.S., Canada, and select international destinations.Some items may be restricted from shipping internationally due to customs regulations.Please ensure your shipping address is correct at checkout to avoid delays.

You will receive an email with tracking information once your order has shipped. Use the provided tracking number to monitor your order’s progress.

If your package is lost or arrives damaged, please contact our support team at Krownedculture@gmail.com with your Order Number listed in the subject line within 7 days of the delivery date for assistance. We will work with you to ensure a resolution, which may include a replacement or refund.

You can easily reach out to Krowned Culture Appa for any customer service inquiries or support needs through several methods. The most direct way to contact us is via email at krownedculture@gmail.com. Additionally, you can visit our contact page on our website for more options. Our team is dedicated to providing you with exceptional service and will respond to your queries as quickly as possible. Whether you have questions about your order, need help with sizing, or want to know more about our latest collections, we're here to assist you.

We offer a 30-day return policy for all items unless it is marked as “Final Sale”. To be eligible for a return, your item must be unused, in the same condition you received it, and with all original tags attached. Final sale items cannot be returned. To initiate a return, please contact our customer service to receive a return authorization. Please note that original shipping costs are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or we made an error with your order. Refunds are processed within 10 business days of receiving the returned item." If you have any further questions about shipping, feel free to contact our customer support at Krownedculture@gmail.com. Thank you for shopping with Krowned Culture Apparel & Co.!

Kayo Colorway: Black & Pink Karolina Colorway: Navy Blue or Powder Baby Blue KoKo Colorway: Chocolate Brown or Powder Pink Kortex Colorway: Light Gray & Pink or Charcoal Gray & Powder Pink Kream Colorway: Cream White & Powder Pink or Cream White & Powder Baby Blue