Question 1

Shipping Rates & Delivery Times

Accepted Answer

At Krowned Culture Apparel & Co., we strive to ensure that your orders are delivered to you promptly and securely. Pre-Sale Items are excluded from this timeline, as the items are made to order and incur additional time.  Below you’ll find important information about our shipping process:

Shipping Rates & Delivery Times:
Standard Shipping:  Estimated delivery time: 5-7 business days. A shipping fee will be calculated during checkout based upon location by USPS.
Express Shipping: Estimated delivery time: 2-3 business days. A shipping fee will be calculated during checkout based upon location by USPS.
International Shipping: We are not currently shipping internationally. Please email us directly for potential exceptions.

Question 2

Order Processing

Accepted Answer

All orders are processed within 3-7 business days.Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Question 3

Shipping Restrictions

Accepted Answer

We currently ship to the U.S., Canada, and select international destinations.Some items may be restricted from shipping internationally due to customs regulations.Please ensure your shipping address is correct at checkout to avoid delays.

Question 4

Tracking Your Order

Accepted Answer

You will receive an email with tracking information once your order has shipped. Use the provided tracking number to monitor your order’s progress.

Question 5

Lost or Damaged Packages

Accepted Answer

If your package is lost or arrives damaged, please contact our support team at Krownedculture@gmail.com (mailto:Krownedculture@gmail.com)with your Order Number listed in the subject line within 7 days of the delivery date for assistance. We will work with you to ensure a resolution, which may include a replacement or refund.

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