FREQUENTLY ASKED QUESTIONS

At Krowned Culture Apparel & Co., we strive to ensure that your orders are delivered to you promptly and securely. Pre-Sale Items are excluded from this timeline, as the items are made to order and incur additional time. Below you’ll find important information about our shipping process: Shipping Rates & Delivery Times: Standard Shipping: Estimated delivery time: 5-7 business days. A shipping fee will be calculated during checkout based upon location by USPS. Express Shipping: Estimated delivery time: 2-3 business days. A shipping fee will be calculated during checkout based upon location by USPS. International Shipping: We are not currently shipping internationally. Please email us directly for potential exceptions.

All orders are processed within 3-7 business days.Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

We currently ship to the U.S., Canada, and select international destinations.Some items may be restricted from shipping internationally due to customs regulations.Please ensure your shipping address is correct at checkout to avoid delays.

You will receive an email with tracking information once your order has shipped. Use the provided tracking number to monitor your order’s progress.

If your package is lost or arrives damaged, please contact our support team at Krownedculture@gmail.com with your Order Number listed in the subject line within 7 days of the delivery date for assistance. We will work with you to ensure a resolution, which may include a replacement or refund.